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How eke333 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad or Rocket payments, and keep your account secure.

Account data onlybKash, Nagad, Rocket payment contextNo unnecessary data sharingYour rights, clearly statedContact us to request changes

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What Information We Hold and Why

eke333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details and account credentials when you register. If you deposit via bKash, Nagad or Rocket, we store the transaction reference and wallet identifier tied to that payment — we do not store your full mobile banking PIN or password at any

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point. Device data such as your browser type and IP address is logged automatically to detect unusual account activity and protect your session. We also use cookies to remember your login state and lobby preferences across visits; you can adjust cookie settings in your browser at
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any time. Any data you submit through our support channel — such as a screenshot of a failed Rocket transfer or a query about your account wallet — is held only as long as needed to resolve your case. We do not sell your personal data
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to third parties. Sharing happens only where required by the applicable legal framework in your region, and availability of our services itself depends on your local law and eligible regions. If you are unsure whether access is permitted where you are, please check your local regulations
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before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal information we hold on your account, our support team handles these requests directly. You can reach us through the channels below — have your account details ready so we can verify your identity before making any changes to your stored data.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly and our team will confirm your identity before proceeding with any changes.

Email Support Send your request to our support address listed in the account help section. Include your registered mobile number and the nature of the data you want reviewed or removed.

Account Help Page Navigate to Settings inside your account, then select Privacy and Data. From there you can view what is stored and submit a deletion or correction request directly.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page of your account session — from the moment you log in through to the confirmation screen after a bKash or Nagad deposit. Your payment data and account credentials are stored in isolated environments and are not accessible to unrelated internal teams. We review data retention periods regularly and remove records that are no longer needed for account operation or legal compliance.

SSL Encryption on Every Session

Your connection is encrypted throughout your account session, covering login, wallet activity and any bKash, Nagad or Rocket payment confirmation screens.

Cookie Use and Your Control

We use cookies to keep you logged in and remember lobby preferences. You can disable non-essential cookies in your browser settings without losing access to your account.

Payment Data Isolation

Transaction references from Nagad, bKash or Rocket are stored separately from your general account profile and are only accessed when verifying a specific payment query.

Data Retention and Deletion

We hold account data only as long as your account is active or as required by applicable regional rules. Once a deletion request is verified, we remove records within a reasonable processing window.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how eke333 handles personal data, payment references and account records. If your question is not covered here, reach out through the support channels listed above.

We collect your name, mobile number, email address and account credentials. If you deposit via bKash, Nagad or Rocket, the transaction reference is also stored against your account.

No. We never store your mobile banking PIN or password. We only log the transaction reference number and wallet identifier that your payment app generates after a transfer is confirmed.

Yes. Submit a data access request through the Privacy and Data section in your account Settings, or contact us via live chat. We verify your identity first, then provide what we hold.

Send a deletion request through your account Settings or to our support email. After identity verification, we process the removal within a reasonable window, subject to any applicable regional legal requirements.

We do not sell your data. We share information only where required by the legal framework applicable in your region. Availability of our services depends on local law and eligible regions.

Payment references such as Rocket or Nagad transaction IDs are kept as long as your account is active or as required under applicable regional rules, then removed as part of our regular retention review.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How eke333 Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies, Security and Retention

Your Privacy Rights — Common Questions

01 What personal data does eke333 collect when I register?

02 Does eke333 store my bKash or Nagad PIN?

03 Can I request a copy of the data eke333 holds on me?

04 How do I ask eke333 to delete my account data?

05 Does eke333 share my data with third parties?

06 How long does eke333 keep my payment records?

Privacy Policy

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